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Download our NEW App & Digital Card

  


Never miss a deal again!

 

Download our NEW App & Digital Card today and get alerts on exclusive Optimum offers and coupons.

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What’s NEW with our latest App

Frequently Asked Questions

Have a problem accessing your account or loading your Personalized Coupons? Click on one of the tabs below and we'll help you solve your issue.

Mobile App & Digital Optimum Card

  • How do I get a digital version of my Optimum Card?

    You can access your digital Pharmaprix Optimum Card simply by logging into the Pharmaprix App and rotating your phone sideways. You can also select the icon in the top right-hand side and select “Tap To Scan”.

    If you do not have the App, you can download it from the App Store or Google Play. If you haven’t already created an online account, you will also have to do so by creating a password. You will need to enter your Optimum Card number so be sure to have it on hand.
  • How do I access my digital Optimum Card in the mobile App?

    When you are in the Pharmaprix App your Optimum Card is easily accessible simply by rotating your phone. From the Home Screen you can also tap on the image of the Card in the top right corner and then click “Tap to Scan”.
  • How do I use my digital Optimum Card at checkout?

    You can use your digital Optimum Card just like your plastic Optimum Card. Simply rotate your phone to view your Card. The barcode of your digital Optimum Card will appear and you can scan it as part of your purchase at checkout. You will then receive your points as usual and any additional points or discounts if you loaded personalized coupons.
  • Is the digital Optimum Card available for tablets?

    Unfortunately the Pharmaprix App has only been optimized for Android and IOS smart phones at this time.
  • Can I share my Optimum Card with friends and family?

    No, but you can transfer points to a friend by logging into your Optimum Account and selecting "Transfer Points".
  • What if I lose, damage or get a new phone and no longer have my digital Optimum Card?

    If you know your Optimum Card number, you can simply download the Pharmaprix App again once you get a new phone and enter the last 9 digits of your Optimum Card along with your password.

    If you don’t know your Optimum Card number, please contact the Call Centre. You can also find your Optimum Card number in your confirmation email if you recently enrolled online.

    If you feel someone may have access to your Optimum account, you must contact our Call Centre immediately. They will deactivate your old Card to protect your points balance. Once you have a new digital Optimum Card, they can transfer your data and points to that new account. To get a new Optimum Digital Card, you can select ‘Join Now’ in the ‘My Optimum’ section of your Pharmaprix App.

    To receive a new plastic Card, please go to your closest Pharmaprix store.
  • Why don’t you have the digital Optimum Card for Blackberry devices?

    We have chosen operating systems that best cover the majority of our customers’ needs
  • Will I be able to spend my points using the digital Optimum Card on my phone?

    Yes, your digital Optimum Card has all the same functionality as the plastic version.
  • Can I use another application to store a digital version of my Optimum Card?

    Passbook is available for iOS. However, the personalized offers and flyer pricing, in addition to the many other features available within the App, will provide a much better customer experience. You can check your points balance, view your flyer, as well as receive personalized coupons and offers that were chosen just for you!
  • Once I have a digital Card, can I still use my plastic Card?

    Both Cards have the exact same number and can be used at any time. When you load your coupons, they will be available to redeem the next time you use either version of the Card.
  • If I have no internet connection, will I still be able to use my digital Optimum Card?

    Yes, the Optimum Card will still work, even without an internet connection. However, an internet connection is required to load or view your coupons.
  • Do I have to login every time I open the App?

    You can select the “Remember me” box in the log in screen of the App to remain logged in.

Loading Coupons

  • How do I load my coupons?

    You can load coupons to your Optimum Card by logging into your Optimum Account Online through the mobile App or our website.

    Once you are logged into your account, select “Coupons” and then select “Load to Card” on each coupon that you would like to load.

    If you have opted-in to receive promotional emails, you will also receive weekly emails to notify you that new coupons are available. You can then click through to access, view and load those offers.

    Once you have loaded your coupons, you will be able redeem them when you purchase the qualifying products at any participating Pharmaprix store by scanning your personal Pharmaprix Optimum Card (plastic or digital, it’s the same thing).
  • How do I know which coupons are loaded to my Card?

    You will be able to see any coupons loaded to your Optimum Card by accessing your Optimum Account online via either the mobile App or our website.

    In the App, tap the image of the card in the top right hand corner and scroll down to see “Loaded Coupons”.

    On the website, select “My Coupons” and then “Loaded”. You can also print this page to remind yourself of the coupons that you have loaded to your Optimum Card.
  • How do I use a coupon?

    Once you have loaded the coupons to your Optimum Card, you can scan your personal Pharmaprix Optimum Card with your next qualifying purchase and the coupon will automatically be applied to your purchase. You can present your plastic or digital Card, it’s the same thing.
  • When will I receive new personalized coupons?

    Coupons are updated weekly. You will be notified via email or push notification through the App, if you have opted in. There may be circumstances when this frequency is altered. Log into your Pharmaprix Optimum Account regularly to view updated coupons.

    If there are not any coupons there when you first create an online account, please click here to contact the Call Centre.
  • Can I view my available coupons on my phone?

    Yes, you can access your coupons through the Pharmaprix App by simply selecting “Coupons” in the bottom navigation. If you do not have the App, you can download it from the App Store or Google Play.
  • How do I know when I have new coupons?

    You can receive notifications when you have new coupons via email or push notifications through the mobile App. If you have opted in to receive emails from Pharmaprix, you will receive notification through these emails. If you have not opted-in, you can do so by accessing your Optimum Account online.

    To receive push notifications, make sure you opt-in during your initial App launch. Or, if you already have downloaded the App, you can opt-in to receive push notifications from the App Home Screen by clicking “More” > “Settings” and then sliding the dot to the right.
  • Can I receive notifications of new coupons by text message?

    At this time you cannot receive notifications of new coupons by text message. You can receive notifications of new coupons via email or push notifications through the mobile App.
  • Why did I not receive the same coupons as my friend?

    Your coupons are just that, yours! Based on your previous purchases, coupons are identified for your favourite products and brands so that we can send you coupons we know you’ll love. So if you’re a fan of cosmetics, we’ll send you coupons on products like mascara and lipstick that were chosen just for you!
  • Why do I have to load my coupons?

    You need to load the coupons in order to associate the coupon with your Optimum Card electronically. By loading coupons, you let us know that it is a coupon that you are interested in. It allows us to continue to offer you coupons based on products that you really like.
  • How soon can I use my coupons after loading them?

    Your loaded coupons are available to use immediately.
  • Do my coupons expire?

    Yes, all coupons have an expiry date. The expiry date is noted in the top right hand corner of each coupon. You can also find it by clicking on the coupon for more details.
  • What happens if I forget to load my coupons?

    You need to load your coupons to receive the reward or discount.
  • I received a coupon for Pharmaprix in the mail, on the web or in an email – why can’t I load that coupon to my Card?

    There are some coupons that cannot be loaded to your Optimum Card. Please continue to use these coupons as specified.

    Our agreement with our partners states that a physical coupon must be handed to the cashier for redemption. Please continue to print and present all non-Pharmaprix coupons to your cashier. Learn more about our coupon policy here.
  • How come when I logged into my Optimum Account online, there were no coupons when I checked the “My Coupons” area?

    You may have used all of your coupons if there are not any offers under “My Coupons”. Please check back regularly for new coupons.

    If you don’t have any coupons the first time that you log into your account, please contact the Call Centre.
  • Can I only use a coupon once?

    Most coupons you can only use once. However, some coupons may have unique quantities. View the details on each coupon for more information.
  • Can I still print the coupons that are emailed to me?

    We have now made using coupons even easier, no more printing required!

    You can simply load your coupons to your Optimum Card.

    If you prefer to continue printing your coupons, you will still be able to for now. However, please note that this functionality will eventually be phased out.
  • Do I need to have a smart phone to load coupons?

    No, you do not need a smart phone to load coupons. You can load your personalized offers via our website at monoptimum.ca

    For smart phone users, our App is available to download for iOS and Android users from the App Store or Google Play.

  • Why do I need to load my coupons individually?

    Loading your personalized coupons individually allows us to continue to offer you coupons based on products that you really like.
  • How are coupons chosen for me?

    Based on your previous purchases, coupons are identified for your favourite products and brands so that we can send you coupons we know you’ll love. So if you’re a fan of cosmetics, we’ll send you coupons on products like mascara and lipstick that were chosen just for you! Please see our Privacy Policy for further details.
  • If I load my coupons online, will they also appear in the App?

    Yes, your loaded coupons will be visible in the App under your Shopping List or when you select the card image in the top right corner.

Shopping List App Feature

  • How do I access my Shopping List?

    On the home page of the app click on “More” from the home page and then “Shopping List”.
  • How do I add items to my Shopping List?

    Any coupons you load, will be added to your Shopping List.

    When you are browsing the flyer in the app, you can click ‘Add to Shopping List’ to add items to your list.

    You can also use the open text field to add items to your Shopping List for items not from flyer or coupons.
  • How do I delete items from my Shopping List?

    To delete an individual item in the Android App, slide to the left. In the iOS App, slide to the left and tap delete.

    To delete your entire List, select the trash can in the top right and select “Yes”.
  • How long do items stay in my Shopping List?

    Flyer offers and personalized coupons added to your List will be removed if the expiry date has passed.

    If you have typed in the item manually, it will stay in your List until you delete it.
  • How do I share my Shopping List?

    You can share your Shopping List via email, text message, Facebook or Twitter.

    To share your Shopping List, select “More”, then “Shopping List” and then in the top right corner, select the square icon with the arrow facing up and choose your method of sharing.

Flyer

  • How will I be notified when a new flyer is available?

    When a new flyer is available, you may be notified via email and push notifications from the mobile App, if you have opted in.

    If you have opted in to receive personalized emails from Pharmaprix you will receive notification via a weekly email from us. If you would like to provide your email address or confirm the email address associated with your Optimum Account, you can do so by logging into your account and selecting “Edit Profile” to view your current email address on file.

    Push notifications allow Pharmaprix to notify you of new flyer offers and coupons without the need to open the App. You can opt-in to receive push notifications from the Home Screen in your app by selecting “More” then “Settings” and then by sliding the dot to the right.

  • What are “Selected for you” flyer products?

    “Selected for you” flyer offers are products that we want to highlight for you from this week’s flyer. These items are available to all customers.

    You can also view this week’s flyer by category. For example, Baby, Beauty or Electronics.
  • What is the difference between coupons and flyer product offers?

    Flyer offers don’t need to be loaded to your Card or scanned at the cash. They represent a selection of products on sale at our store that we think you might be interested in, but these offers are available to all customers. The discounts are automatically applied when you make a purchase.

    Coupons must be loaded to your Optimum Card in order for you to receive the reward or discount.

Pharmacy App Features

  • How do I request prescription refills with the App?

    Select the “Refill Prescription” button and follow the next steps.

    You will need to enter your prescription number, store number, first name, last name, year of birth and then agree to the terms and conditions.
  • How do I setup a Refill Reminder with the App?

    Select the “Setup a Refill Reminder” button and select the date or number of days in which you want to receive the reminder to refill your prescription.
  • How do I refill a prescription I have previously refilled using the App?

    By selecting the “Refill” button on a prescription listed under “Previous Prescription Refills”, you will be taken to the “Prescription Information” page where you will need to confirm your prescription number, store number and personal information. You will also need to agree to the terms and conditions. Select “Submit Prescription Refill” to complete the process.

App Technical Questions

  • If I don’t have an internet connection when using the Pharmaprix App, will I still be able to access and redeem my coupons?

    • Yes, you will still be able to view and redeem coupons that have been previously loaded to your card, even without an internet connection.
  • If I don’t have an internet connection when using the Pharmaprix App, will I still be able to load my coupons?

    Unfortunately, if you do not have an internet connection, you will not be able to browse or load coupons. Please wait until you have an internet connection to use this feature.
  • What happens if I delete the App from my phone?

    Simply reinstall the App on your phone and sign in again with your email and password.
  • Can someone else sign in to the App from my phone?

    Yes, if you log out of your account, someone else can use their Optimum Card number and password to access their Optimum Account on your phone.
  • Can I be logged in on two phones at once?

    No, you can only be logged into your Optimum Account on one device at any one time.
  • Can I have my digital Optimum Card on two phones?

    No, you can only be logged into your Optimum Account on one device at any one time.
  • What is the benefit of turning on “Location Services”?

    When you turn on “Location Services”, your closest store will be determined and flyer offers that apply to the stores closest to you.
  • What if I already have the old App?

    You will need to download our new App & Digital Card from the App Store or Google Play
  • What does “Continue as Guest” mean?

    Continuing as a guest means that you only have access to the general flyer and offers available to everyone. By logging in, you will have access to personalized coupons and flyer offers that we think you will like, plus all of the other Optimum Account features (e.g., Edit Profile, Points Balance, etc.).

    If you would like to sign up or log in at a later time, you can do so from the Home Screen or through the “More” menu tab.
  • What do I have access to without an internet connection?

    The digital Optimum Card will still work even without an internet connection. However, an internet connection is required to load and view your coupons and check your Optimum Points balance.